Customer Service Support

Job Description
We are looking for energetic and reliable professionals to join our team as Customer Service Officer. The successful candidates will be responsible for answering incoming customer calls or chats, utilizing company policies to solve customer issues and directing calls to the respective manager when necessary. He/She will be the first point of contact for most customers’ product issues, feedback and escalations. So we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities
·     Answer incoming calls and respond to customer’s emails or chat messaging
·     Handle customer enquiries both telephonically, chat messaging and by email
·     Manage and resolve customer complaints respectfully and professionally
·     Provide customers with product and service information
·     Identify and escalate priority/unresolved issues
·     Route calls to appropriate resource
·     Follow up customer calls where necessary
·     Provide customers with product and service information
·     Document/Track all call information according to standard operating procedures
·     Perform administrative duties and ad hoc task assigned

Skills And Qualifications
·     Customer service experience preferred
·     Excellent interpersonal communication skills and team player
·     Strong phone skills i.e. diction, active listening
·     Ability to construct effective and clear messages via messaging tool
·     Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members
      and other departments
·     Outgoing, friendly, compassionate personality
·     Good command of English
·     At least 2 to 3 years of relevant knowledge

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